Devon Local Involvement Network
Devon's Local Involvement Network (LINk) gives you the opportunity to influence your local health and social care services.
Anyone can get involved, and we have been set up to make sure that people across Devon get the health and social services they need.
We want to hear about your experiences of health and social services and your ideas for improvements or changes. Your LINk has the power to implement small changes and influence big changes.
In March 2009, Care Direct Plus installed a new telephone system to help them respond better to people contacting their service. In the first 6 months, they have taken 24327 calls in the Assessment and Review Team from people wanting information and help for adults with social care needs, and they have been able to answer 70% first time.
The Care Quality Commission has praised improvements in adult social care but called for a renewed effort to eliminate poor quality services. Across the South West, there has been an overall improvement in councils' social care services, although the region as a whole remains below the national average.